Terms of Service

These terms apply when you hire me, Jasmin Casumpang, to set up, run or market an online store. Your written quote and these terms together make up our agreement. If the two ever disagree, the quote wins.

1. Who you’re working with

I’m Jasmin Casumpang, a self-employed professional registered with the Bureau of Internal Revenue (BIR) in the Philippines, trading under my own name. You can reach me at jasmin@jasmincasumpang.com.

2. Quotes and scope

• Every project starts with a written quote: what I’ll build, what’s included, the price and the payment schedule.
• The quote is valid for 14 days. The price is fixed once you pay the deposit.
• Anything not listed in the quote is outside the scope. If you’d like something extra, I’ll quote it separately before I start on it.

3. Prices and currency

• Prices on my website are in US dollars so they’re easy to compare.
• I invoice in your own currency (AUD, NZD, CAD, GBP or USD). The exchange rate is fixed on the day I send your quote and doesn’t change for the rest of the project.
• You pay me through a Wise invoice. Paying into my local account details for your currency usually costs you nothing. If your bank does charge a fee to send the payment, that fee is yours.
• My prices don’t include any taxes or charges that apply in your own country.

4. Store setup payments

The store setup is paid in three parts.

“Ready to launch” means your store is built as quoted, and a test order goes all the way through checkout, from adding to cart to the order confirmation.

• Approval by Stripe, Afterpay, Klarna or any other payment provider is up to them, not me. Waiting on an approval doesn’t delay this payment.
• If I’m waiting on you for products, photos, logins or decisions for more than 30 days, the launch payment becomes due anyway, and we’ll finish when you’re ready.

The final payment is due on day 14 after launch. If you’ve told me about a problem that’s still being fixed, it’s due once it’s fixed. If you haven’t reported a problem by day 14, the store is treated as accepted.

5. Add-ons

Claude workflow setup (US$900 one-off): 50% is due with your setup deposit, and 50% when I hand over the workflows and finish your training. Changes you or your team make to the store with the workflows aren’t covered by my support, but I can help on an hourly basis.

Moving from Shopify (US$750 one-off, plus US$150 for every extra 100 products, or part of 100, over the 200 included in the store setup): paid in the same three parts, at the same times, as the store setup. Customer passwords can’t be moved from Shopify, so your customers set new ones. Anything not listed in your quote, such as subscriptions, custom Shopify apps or reviews that can’t be exported, is quoted separately.

6. Done-for-you plans, marketing and store reviews

• Billed monthly in advance. The first month is due when your store launches or, for a store I didn’t build, on the start date in your proposal.
• Setting up the Claude workflows is included free with any monthly plan.
• Each plan covers a number of paid website orders a week, averaged over the month, plus a number of store support hours a month for new products, fixes and small changes. Unused support hours don’t roll over. Jobs that would take more than an hour are quoted separately.
• SEO and paid ads (Growth and Scale) can be added to a monthly plan or bought on their own for a WooCommerce store. They’re billed and cancelled the same way as monthly plans.
• You pay for ads directly to the ad platforms (such as Meta and Google), from your own ad accounts. I never hold or pay your ad budget. Paid ads (Scale) need a minimum monthly ad budget, stated in your proposal.
• No lock-in. You can cancel any time before your next billing date, and you won’t be billed again. The month you’ve already paid for isn’t refunded, and I’ll keep looking after your store until it ends.
• If your average orders go over your plan’s limit two months in a row, I’ll let you know and suggest the right plan before anything changes.

Store review. Before I take on a monthly plan or marketing for a store I didn’t build, I review it. The review costs US$375, paid in full before I start. You add me as a user with the access the review needs, and I don’t change anything in your store during the review. Within 5 business days of getting access, I send you a written report covering your plugins, theme, checkout and payments, backups and speed, and which plan fits.

The report is yours to keep and use, whether or not you work with me. If you accept a proposal for a monthly plan, marketing or a store setup within 30 days of the report, the US$375 is credited against your first invoice for it, and any credit left over comes off your next invoice. The credit can’t be exchanged for cash, and it doesn’t apply to hourly work.

If the review finds something that has to be fixed before a plan can start, such as a checkout that doesn’t take payments or no working backups, I’ll say so in the report and quote it at my hourly rate. The plan starts once those fixes are done, by me or by someone else.

If you cancel within 48 hours of paying for the review and I haven’t started, I’ll refund it in full. Once I’ve started the review, the fee isn’t refunded.

Problems in a store I didn’t build that existed before your plan started, and that weren’t in the review report, are quoted separately or handled within your plan’s support hours, whichever you prefer.

7. Invoices and late payment

• Invoices are due within 7 days.
• If a payment is overdue, I pause work until it’s paid, and any agreed dates move by the same amount of time. This includes monthly plans and marketing.
• I don’t charge late fees.

8. Support after launch (“fair use support”)

For 14 days after your store launches, I’ll:

• fix anything I built that doesn’t work as agreed in your quote,
• answer your questions about running your store, and
• make small changes to what I built, up to about 2 hours in total.

This support doesn’t include:

• new features or pages,
• adding products beyond what was agreed,
• design changes,
• problems caused by third parties (your hosting, plugin or theme updates, payment provider rules), or by changes you or someone else makes to the store.

After the 14 days, I can help on an hourly basis or through a monthly plan.

Hourly help is US$125 per hour, billed in 15-minute blocks with a 30-minute minimum (so a quick fix costs US$62.50). I’ll estimate the time before I start, and invoice when the work is done.

Prepaid hours come in blocks of 5 hours (US$550) or 10 hours (US$1,000), paid upfront and used in the same 15-minute blocks. They last 6 months from purchase. Hours not used by then expire and aren’t refunded.

9. Cancelling a project

• If you cancel within 48 hours of paying the deposit and I haven’t started work, I’ll refund the deposit in full.
• After that, I’ll refund the deposit minus the time I’ve already spent, at the hourly rate above. I’ll send you a breakdown of that time.
• If you cancel after the launch payment, payments already made aren’t refunded, and I’ll hand over everything built so far.
• I can also end a project if I’m unable to continue. If I do, I’ll refund the money paid for any work I haven’t done.

10. What you own

• Your store, domain, hosting, content, customer data, and all accounts (Stripe, payment providers, Claude and the rest) belong to you, and they’re set up in your name.
• Once everything is paid, you own what I built for your store.
• I may reuse my general methods, templates and know-how for other clients. I’ll never reuse your content or your customers’ data.
• I’ll only show your store as an example of my work with your permission, and I’ll only share your store’s data (such as sales or order numbers) if you agree to it.
• For stores I build, I add a small “Website by Jasmin Casumpang” link to the footer. It’s marked so it doesn’t pass on search ranking, and you can remove it, or ask me to, at any time and at no cost.

11. Your responsibilities

• Send the products, photos, logins and decisions I need in good time.
• Make sure you have the right to use the content you give me, such as photos, logos and product descriptions.
• Follow the rules of the services you use, including your payment providers and any marketplaces.
• Check your tax settings with your accountant. I set them up as you or your accountant confirm, and I don’t give tax advice.

12. Access and privacy

When I need access to your store, I use a limited account and only what the job needs. I treat your customers’ details as confidential. My Privacy Policy explains how I handle personal information.

13. Limits

• I’ll do the work with care and skill, but I can’t promise sales results, search rankings, mentions in AI answers, ad results, approval by any payment provider or marketplace, or that third-party services will always be available.
• My total responsibility to you for any claim is limited to the amount you’ve paid me for that project. For monthly plans, it’s limited to the last 3 months of fees.
• Nothing in these terms removes rights you have under consumer laws that can’t be excluded.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines. If we disagree about something, we’ll first try to sort it out together in good faith.

15. Changes to these terms

I may update these terms from time to time. The version that was live when you accepted your quote applies to your project.

Last updated: 9 November 2026